Mailbet believes gaming should be a source of entertainment – not a solution to financial problems or a way to relieve stress. Your wellbeing and your family's happiness are our top priority.
Online gaming has become a popular form of entertainment for many people in Bangladesh. Whether it's betting on cricket matches, playing slots, or spending time at a Live Casino – for many, it's a perfectly normal pastime.
But Mailbet recognizes that when gaming shifts from entertainment to compulsion, it can have a negative impact on people's lives, families, and finances. That's why we have invested from the very beginning in building a culture of responsible play.
Playing on Mailbet means you've chosen a platform that genuinely cares about your wellbeing. Our responsible gaming tools are free, easily accessible, and always active.
Mailbet's Commitment: We never want you to play beyond your means. Ensuring your entertainment never becomes a problem is our responsibility.
The facts below remind us why responsible gaming habits matter so much:
Mailbet's responsible gaming tools are proven by our research to deliver a more positive gaming experience for users.
These tools are free, always available, and help keep your gaming experience healthy.
Set your own maximum deposit limit — daily, weekly, or monthly. Limits take effect immediately, and any increase requires a 24-hour waiting period.
Set a limit on the total amount you wager within a given period. This protects you from overspending in the heat of the moment.
Decide how long you want to play each day. Once your limit is reached, Mailbet will automatically log you out and display a warning message.
At set intervals (15 minutes, 30 minutes, or 1 hour), Mailbet will remind you how long you've been playing and how much you've spent.
Exclude yourself from Mailbet for a chosen period (1 week to 5 years). While self-exclusion is active, all bonus and promotional emails will also be suspended.
Mailbet's Responsible Gaming support team is specially trained. They will assist you without judgment and, if needed, connect you with professional organizations.
See at a glance what limits you can set and how quickly they take effect.
If you notice any of the signs below, gaming may be becoming a problem for you. Taking action early is important.
Ask yourself whether you're using money set aside for bills or essential family expenses on gaming.
Chasing losses by placing more bets to win back money is a warning sign.
You are hiding how long or how much BDT you've been spending from your loved ones.
You find yourself unable to stop playing or constantly thinking "just one more."
You are borrowing money from others or using a credit card to fund your gaming.
You feel excessive stress, anger, or frustration after losing and find it hard to focus on other areas of your life.
If you notice even one of the above signs in yourself, don't wait – contact the Mailbet support team right away.
If you answer "Yes" to three or more of the following questions, consider reaching out for help.
Did you spend more than you could afford last month?
Have you ever tried to chase your losses by playing again after losing?
Have you been spending more time gaming and less time with family or friends?
Have you lost sleep or struggled to concentrate at work because you were thinking about gaming?
Have you borrowed money from anyone to fund your gaming?
Have you found yourself unable to stop playing even when you wanted to?
Has gaming affected your personal or professional relationships?
Results Analysis: 0–2 Yes = Healthy habits. 3–4 Yes = Caution advised. 5+ Yes = Seek help immediately.
These tools are very easy to set up – it only takes a few simple steps.
Go to Account Settings → Open the "Responsible Gaming" section → Select "Deposit Limit" → Enter your daily/weekly/monthly limit → Save. The limit takes effect immediately.
InstantSelect "Session Limits" under "Responsible Gaming." Set your preferred time in hours and minutes. Once the limit is reached, Mailbet will automatically log you out.
From Next LoginNotify the support team or apply directly from your account. Choose your exclusion duration (1 week to 5 years). Once active, login will be completely disabled.
Instant ProtectionChoose how many minutes you want between pop-ups. The pop-up will show how long you've been playing and how much you've spent. You can choose to "Continue" or "Take a Break."
Raises AwarenessIf you need a short break, use the Cooling-off feature. You can choose a period ranging from 1 day to 6 weeks. During this time, your account will be completely inactive.
Short-TermType "Responsible Gaming" in live chat and a specially trained team member will respond. All conversations are completely confidential and non-judgmental.
Available 24/7Knowing the answers to these questions will help you have a better responsible gaming experience.
Mailbet strictly enforces an 18+ policy. Age is verified at registration, and KYC documents are requested in cases of doubt.
Parents can use web filtering software on their computers to restrict their children's access to gaming sites. Mailbet fully supports this measure.
If you become aware that a minor is using Mailbet, please notify us immediately.
These small changes will keep your gaming experience enjoyable at all times.
Decide how much BDT you're willing to spend before you start playing. Once you hit that limit, stop – whether you're winning or losing.
Take at least a 10-minute break every hour. Get up, drink some water, go for a short walk. A refreshed mind makes better decisions.
Don't expect to earn an income from gaming. Treat it as entertainment spending – just like a movie ticket.
Fatigue and stress impair your judgment. Play with a clear head and when you're feeling your best.
Mailbet is always committed to ensuring a safe gaming experience for you. Play responsibly and be a happy member of the Mailbet family.